Frequently Asked Questions
Everything you need to know about our premium home and bath fixtures.
What is the typical lead time for order processing?
Most in-stock items are processed and shipped within 2 to 3 business days. Custom finishes or specialty tubs may require additional lead time, which will be specified on the product page.
How do I care for and clean my Barclay fixtures?
To maintain the finish, we recommend cleaning with a soft cloth and mild soap. Avoid abrasive cleaners or harsh chemicals, especially on living finishes like unlacquered brass or copper.
What is your return policy for home hardware?
We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply, and return shipping is the responsibility of the customer.
Do you offer a warranty on your products?
Yes, Barclay Products Limited offers a limited warranty against defects in material and workmanship. The duration of the warranty varies by product category, ranging from one year to limited lifetime coverage.
Can I request a custom finish for my bathroom accessories?
We offer a wide variety of standard finishes including Polished Chrome, Brushed Nickel, and Oil Rubbed Bronze. For specific custom inquiries, please contact our customer service team to discuss availability and pricing.
What should I do if my items arrive damaged?
Please inspect your shipment immediately upon arrival. If you notice any damage, document it with photos and contact us within 48 hours so we can file a claim with the carrier and arrange for a replacement.